Refund and Return Policy

Purpose
At [Your Company Name], we are committed to providing high-quality textile sofa fabrics and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process.

Eligibility for Returns

1. Time Frame: Products can be returned within 30 days of receipt for a full refund or exchange.

2. Condition: To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all labels and tags attached.

3. Non-Returnable Items: Certain items are exempt from being returned, including:

   • Custom orders or personalized products.
   • Sale items or clearance products.
   • Products that have been altered after delivery.

Return Process

1. Initiating a Return: To start a return, please contact our customer service team at [your contact email or phone number] with your order number and reason for return. Our team will provide you with a Return Authorization Number (RAN) and instructions on where to send your product.

2. Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.

Exchanges
If you need to exchange an item for a different color, size, or fabric, please follow the return process above. Once your return is received and approved, we will ship the replacement product to you at no additional cost.

Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [your contact email or phone number]. We will arrange for a replacement or refund, including covering any return shipping costs.

Late or Missing Refunds
If you haven’t received a refund within the stated time frame, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [your contact email or phone number].

Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed about our return and refund processes.

Contact Information
For any questions regarding returns, refunds, or exchanges, please contact our customer service team at [your contact email or phone number].